Updating your terms and conditions might sound like a dry administrative task—but it’s actually a key moment in your relationship with customers. Too often, this legal step is reduced to a forgotten link in a footer or a static PDF that nobody reads or updates.
Terms, Axeptio’s latest module, turns that logic upside down. It helps you clearly inform users, deliver a personalized experience, and keep a time-stamped, versioned record of every consent given to your Terms & Conditions or Terms of Sale.
But that’s just the start. Terms can also manage consent for any kind of contractual document: privacy policies, Data Processing Agreements, or other legal notices.
In this new episode of Product Lab, we take a closer look at how Terms transforms another regulatory constraint into a strength for customer relationships.
Terms & Conditions: The Hidden Friction in the User Journey
On most websites, terms and conditions are still an afterthought: hard to find, difficult to read, and rarely updated. Static formats, poor mobile optimization, and complex legal language all create a serious drop in user attention.
Yet for businesses, the challenge is twofold: maintaining compliance while preserving user experience, and above all, being able to prove that a user consented to a specific version of a contract at a given time.
That’s precisely where Terms comes in.
Instead of burying the conversation in a PDF, Terms brings the contractual moment right into the user journey through a dedicated, customizable widget. The tool highlights what really matters: which sections have been updated, which version is currently in use, and whether new consent is required.
Rather than asking users to scroll through dozens of pages, the interface focuses on what changed, making it easier to understand and agree.
“Our approach is pragmatic: only major updates trigger a new consent request. Cosmetic or minor edits can be explained in context without interrupting the experience. It’s this balance that keeps users informed without overwhelming them.” — Guillaume Bregaint, Business Developer, Axeptio
Empowering Legal Teams: Autonomy, Versioning, and Proof of Consent
At the heart of Terms lies a promise: empowering legal teams.
Without relying on IT or marketing, they can draft and publish terms, import their own templates or use those provided by Axeptio, decide whether downloading a PDF should be mandatory, and even customize the presentation with visuals, an interactive table of contents, or searchable keywords.
Every version is tracked and classified by level of change: cosmetic, minor, or major. The platform automatically stores a detailed, time-stamped history of each user’s acceptance and the specific version they agreed to.
“This versioned, timestamped log serves as legal proof in case of litigation. It removes the need for manual contract amendments and drastically reduces operational risks tied to updates.”
Elodie Meeuwenberg Business Lawyer and Data Protection Officer (DPO), Axeptio
Integrating Terms Into the Axeptio Ecosystem: Building Trust Over Time
Terms continues Axeptio’s mission: giving business teams autonomy while making every step of the customer journey transparent and compliant.
After managing cookie consent and personal data processing, contractual consent becomes the third key moment in a relationship built on transparency, user experience, and verifiable consent.
Standing between e-signature tools and contract management platforms, Terms provides a web-first solution—customizable, version-controlled, and seamlessly integrated into your digital experience.
Adopt Terms to streamline your contractual consent management!
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